Conference Notes

A randomized experiment with 126 users tested whether an empathic chatbot changes how users move from understanding to action. The structure of the path changed, not just the tone.

Notes from my paper at the 19th IADIS International Conference Information Systems 2026 in Zagreb on AI and synthetic empathy: when AI simulates emotions to persuade users.

Presenting the open-source SMEDT framework at MobiWIS 2025 in Istanbul: a capability-driven, AI-first approach to help SMEs succeed at digital transformation.